Coverage and claim scope
Ask which policies or benefit sources the lawyer would investigate, what documents are needed, and which questions require policy language or state-law review.
Communication with insurers
Ask who would communicate with each insurer, what you should forward, and who will explain significant coverage or settlement decisions.
Fees, expenses, and payment issues
Ask for the fee agreement in writing. Clarify responsibility for expenses and how medical bills or recovery claims are addressed.
People, process, and decisions
Ask who will do the daily work, how updates are provided, what decisions remain yours, and what the firm expects from you.