Describe the claim before asking about experience
Share the incident, jurisdiction, policies identified, coverage questions, treatment status, and any pending decision. Ask for relevant experience, not a promise.
Test the communication plan
Ask who handles insurer contact, who explains coverage positions, how updates work, and who answers urgent questions.
Verify the lawyer and written terms
Use the state licensing authority to verify status. Read the scope and fee terms before signing.
Compare answers consistently
Use the same questions with each firm. Record what is included, what is uncertain, who does the work, and the next step.