Capture the trip state
Save the receipt, route, pickup and drop-off points, driver profile, vehicle details, support messages, and the time the ride was requested, accepted, started, and completed.
Separate the possible policies
Coverage questions may change with the driver’s app status and whether a passenger trip was accepted or underway. Do not assume the platform, driver, or another motorist has accepted responsibility.
Record the pickup environment
Airport and venue queues can involve separate property, traffic-control, and camera records. Note the precise curb, lane, terminal, entrance, or designated rideshare zone.